Refund policy
Razeon stands behind the quality of every product sold and delivered by our team. We hope every customer's expectations are met and exceeded.
If you are not fully satisfied with your purchase, you may request a return and refund within 14 days of receiving your product, subject to the conditions outlined below. This policy applies only to purchases made directly through razeon.com.
Orders may be returned within 14 days of receiving the product, provided that the product is unused and undamaged.
Before starting the return process, please contact our Customer Support team at support@razeon.com and provide your order number and, if applicable, photos or videos showing any damage or defects.
After your return request is approved by Razeon, our Customer Support team will provide you with the appropriate return address and instructions.
For returns due to personal reasons, the customer is responsible for the return shipping costs. The product must be returned in its original packaging, including the original box, all accessories, manuals, and other items originally included with the product. The customer is responsible for ensuring that the product is properly packaged and protected during return shipping.
Please return the product and provide Razeon with the tracking number and tracking link within 7 days after receiving the return instructions. Otherwise, the return request may be considered expired.
For Products Purchased from razeon.com
Bought but Not Yet Shipped (Order Cancellations)
If you request to cancel your order before it has been shipped, we will process the refund after receiving and reviewing your cancellation request.
The refund will be issued to the original payment method. Please allow the payment provider additional time to process and credit the refund to your account.
Product Has Already Been Shipped (Order Cancellations)
Once an order has been shipped and the package cannot be intercepted or cancelled, please contact our Customer Support team to request a return after receiving the product.
The customer will be responsible for the applicable return shipping costs.
Pre-orders and Cancellation of Pre-orders
For pre-orders, payment will be charged to your debit or credit card at the time the order is placed.
If you wish to cancel a pre-order before it has been shipped, please contact our Customer Support team at support@razeon.com. The refund will be issued to the original payment method after your cancellation request is approved.
Product Has Been Delivered
1. Returns for Unwanted Products
Orders from razeon.com may be returned within 14 days of receiving the product, provided that:
- The product is unused and undamaged.
- The product is in its original condition.
- The scooter is returned in its original packaging box.
- All original components, accessories, manuals, and other included items are returned with the product.
- The product shows no signs of use, modification, or tampering.
For returns due to personal reasons, the customer is responsible for the return shipping costs.
2. Manufacturing Defects or Shipping Damage
If your product has a manufacturing defect or was damaged during transportation, please contact Razeon Customer Support at support@razeon.com as soon as possible.
Please provide your order number along with clear photos or videos showing the defect or shipping damage. After reviewing the case, Razeon will determine the appropriate solution, which may include a replacement, repair, or refund.
Return Notes
- When requesting a return, please provide valid proof of purchase, such as your order number, receipt, or invoice.
- Returned products must be in their original condition and securely packed in the original packaging, including the original box, accessories, manuals, and any complimentary items originally included with the order.
- Products showing signs of use, damage, modification, tampering, or missing components may not be eligible for a return or refund.
- Unauthorized returns or cash-on-delivery returns without prior approval from Razeon will be rejected.
- This Return & Refund Policy applies only to purchases made directly through razeon.com.